If you wish to return or cancel your order please get in touch with us via the Contact Us page or email us at info@skinew.com.cy and our team will guide you appropriately.
You may return a product ordered via the https://www.skinew.com.cy website within the fourteen (14) calendar days following the date of delivery, subject to the terms and conditions below:
- Returns must be shipped back in their pristine condition (unopened and unused) and original packaging to the following address:
Efrosynis Tarsi 19,
6015, Larnaca, Cyprus
Please enclose the original receipt with your returns, or a copy if you are returning only a part of your order.
- The shipping costs of the first delivery of a product purchased on our website will not be refunded. However, if the reason of the return is because of a faulty item -once returned and confirmed faulty- your shipping costs will be refunded immediately.
- Please specify with your order whether you wish to exchange the goods returned or require a refund.
We will endeavour to process your return on the day we receive your parcel, however, under some circumstances this could take up to 10 days. When the return is processed, you will receive an email confirming your refund. It will usually take five days from receipt of the email for your account to be credited, however some payment providers and payment types can take up to 14 days to credit your account.